Order Cancellation – Product Return

The Website and the User reserve the right to cancel all or part of an order that has already been placed and has not yet been delivered. The User reserves the right to cancel their order through their Account on the Website or by written communication with the Website. The Website reserves the right to cancel all or part of an order if there are problems or malfunctions that make it impossible to deliver the Products. If the Website is unable to complete an order in its entirety, it shall notify the User in writing of the problem and refund the price of the order, if it has been paid, in accordance with the provisions of the Return Policy.

If the order has been completed, the User has the right to withdraw from the sales contract, without justification, within fourteen (14) calendar days from the date of receipt of the Product, provided that the Product is unused, in its original condition, without signs of wear and tear, and does not fall under the exceptions to the right of withdrawal provided for in Law 2251/1994, as applicable at any given time. Indicatively, the return of infant milk, underwear, etc., as detailed in the Return Policy.

In the event of the return of any Product, the provisions of the Return Policy, as applicable, shall apply to the cost of transport and the return procedure for the Product. The cost of cash on delivery is not covered by the Company. The refund process is carried out using the same means of payment that the User used for the order. Specifically, for orders for which cash on delivery has been selected as the payment method, the refund of the amount paid by the User for the order will be made by depositing the corresponding amount into a bank account held in the User's name. In the event that the refund is made at the User's discretion by deposit into a bank account belonging to any bank other than the four systemic banks (National Bank of Greece, Alpha Bank, Piraeus Bank, Eurobank), the expenses of the paying bank shall be borne exclusively by the Company, while the User shall bear the bank charges of the receiving bank. In the event of a refund for orders for which interest-free installments have been selected, the amount may be credited to the User's card in installments corresponding to the market installments, in accordance with the internal procedures of the issuing bank. If the Company decides, at its sole and absolute discretion, that the User is exercising the right of cancellation abusively or does not meet the conditions described in this article, it shall be entitled to charge the User with the transport costs for each transaction, after first informing the User of this charge, or to exclude the User from its services.